Items (0)
£0.00

Delivery & Returns

If you order by 12pm Monday to Friday, your order should be dispatched the same day. The order is dispatched by Fed-Ex next day delivery (excluding Saturday & Sunday), in some parts of the more remote parts of the country and offshore islands this can take up to two days. Pet toys and accessories and some treat products will be sent by UK Standard Delivery (£2.99 or FREE over £25), and will be sent seperately if ordered with food items. Some Christmas food lines that are split from full outers will also come separate to the main food items.

*Free UK mainland delivery for orders over £25. Other areas delivered to and carriage charge.

Area delivered to:

 Order below £25 carriage charge

 Order over £25 carriage charge

Mainland UK

 £6.99

 Free

Scottish Highland and Offshore Islands

 £14.00

 £8.60

N. Ireland and Scilly isles

 £12.40

 £9.50

Channel Islands

 £20.15

 £14.75


Goods are packed carefully in a box and sent using fedex courier. A signature is required on delivery. Standard delivery for UK mainland is free of charge if the order is over £25.00. If the order is below £25.00 there is a £6.99 carriage charge. For Scottish highlands and offshore islands the carriage charge is £14.00 if the order is below £25.00 or £8.60 if the order is over £25.00

For N. Ireland, isle of Man and Scilly Isles the carriage charge is £12.40 if the order is below £25.00 or £9.50 if the order is over £25.00. For Channel islands the carriage charge is £20.15 if the order is below £25.00 or £14.75 if the order is over £25.00

For Eire the carriage charge is £15.80 if the order is below £25.00 or £10.40 if the order is over £25.00

The charges above are per order. For further information please see our Terms and Conditions. In the event of you purchasing an item mistakenly and through no fault of ours, we will be pleased to replace or refund the item provided that the item is returned in its original packaging and in a resalable condition to:

Vets Food World
Manor House
Merlin way
Ilkeston
Derbyshire
DE7 4RA.

In the unlikely event the goods are damaged on receipt please write damaged when signing for the delivery. Any goods that are instructed to be left in a safe place at the customers request are done so at their own risk.

Always keep your invoice or dispatch note as this is your proof of our guarantee. If the food is damaged in transit we will arrange for a replacement at no cost to you and arrange for collection of the damaged item. Prior to returning food please e-mail info@vetsfoodworld.com or phone 0115 9512 086 to request an authorisation code. We can arrange for collection of the food using a courier service, however a fee will be payable.

If you return an item you are not pleased with, the item must be returned to us in its original packaging and original condition. If we are able to accept the return of any item, as detailed in the Consumer Protection [Distance Selling] Regulations 2000, we will refund the cost of that item. Genuinely faulty goods will be credited by refunding the amount paid for the item in full and return P&P. This does not affect your statutory rights.

We are unable to send food outside the UK.