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Privacy

At Vetsfoodworld, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some deliveries, this number may be given to our couriers. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Vetsfoodworld services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail. Make sure to change your preferences for each account or e-mail address you have left with us.

How does Vetsfoodworld protect customer information?

When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to ensure compliance with the UK Data Protection Acts of 1984 and 1998 and the relevant Irish legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will Vetsfoodworld disclose the information it collects to outside parties?

Vetsfoodsworld does not sell, trade or rent your personal information to others. However, Vetfoodworld may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.  

In summary:

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Vetsfoodworld possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to other. If you never want to receive any announcements or special offers from us, please send a blank e-mail message to info@vetsfoodworld to change your preferences. Remember to change your preferences for each of the e-mail accounts you have given us.  

Your consent: 

By using our Website, you consent to the collection and use of this information by Vetsfoodworld. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think:

Vetsfoodworld welcomes your questions and comments about privacy. Please e-mail info@vetsfoodworld.com or call 0115 9512086

Here is why shopping with Vetsfoodworld is safe:

Our secure server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card or may limit your liability to just £50.00

PRIVACY NOTICE

Why we collect your information:

We process your personal data, which includes your name, contact details, prescription medicines and data from other pharmacy and health care services we provide to you (including, for example, but not exhaustive, prescription medicines, and medicines requiring pharmacist input) for the purposes of:

Your care – providing pharmacy services and care to you and your animal, as appropriate, sharing your information with your vet.

Our payments – sharing your information with our 3rd party payment providers, SagePay and Paypal

Management – sharing only limited information with the Veterinary Medicines Directorate and General Pharmaceutical Council who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.  

Fulfilling your order – sharing only relevant and limited information to third parties to deliver the service you have requested, such as with payment processors for fraud prevention purposes and with couriers for delivery of your order.

Cookies – we use Cookies to provide you with a good experience when you use our website. Please see our Cookie policy for more information.

We hold your information for as long as advised by the Veterinary Medicines Directorate and other bodies eg NHS. 

We process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment and the management of healthcare systems. We will not be able to provide some of our services without your personal information.

A pharmacist is responsible for the confidentiality of your information. 

What types of personal information we use:

The information we use depends on the types of our services you use. For most services, we need to know your name, address, contact details and information about your pet. For prescription services we, will need to see and retain a legally valid prescription which will contain owner, vet and animal data. 

We also need your payment details, which are processed securely by a third party.

Right to object:

You may object to us holding or processing your information by providing us with details of your objection. 

Right to Access your personal information:

You have a right to a copy of the information we hold about you, generally without charge. This request should be made in writing and evidence of your identity will be needed before we can release the information to you.

Right to rectification:

You may seek to correct any inaccurate or incomplete information we hold about you.

Right to withdraw consent:

You can withdraw your consent for us to use your personal information at any time.

Right to erasure:

You can ask us to delete your personal information, however, we have the right to refuse to comply with your request if your information is processed for reasons such as:

It is needed to perform a task carried out in the public interest, to provide healthcare or treatment or it is necessary for reasons of public health.

It is needed to comply with our legal obligations

It is required to allow us to fulfil contractual obligations.

Restriction:

You can request that we restrict the personal information we store and use about you where you have objected to our use of it or you have asked for it to be erased.

Marketing:

We will not use your personal information for marketing purposes, nor share it with third parties, without your explicit consent.

By signing up for our newsletter, verbally and via our website, you consent to us using your personal data for these services. You can unsubscribe at any time.

We do not use automated decision making, including profiling.

Complaints or queries:

If you have any queries or complaints about the way in which we obtain and use your personal information our Data Protection Officer can be contacted at PCT Healthcare Limited, Smeckley Wood Close,  Chesterfield S41 9PZ or by e-mail to DPO@pcthealthcare.com.

You may also lodge a complaint with the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, via their website at https://ico.org.uk/concerns or by calling 0303 123 1113. 

Please ask if you want more information.